Our Commitment To Privacy
First and foremost: We will not trade, share or sell a donor’s personal information, or anyone else’s with anyone outside of the Root Capital organization, nor will we send you any donor mailings on behalf of other organizations.
The Information We Collect
How We Use Information
Again, we do not sell, share or trade personal information (including email addresses) to outside parties. We use the Information we collect about you to facilitate the completion of your request and to provide information to you about Root Capital. We use return email addresses to answer the email we receive.
Please be aware that, to the extent required to provide our services, we may share your Information with volunteers, or those organizations contracted to assist in providing Root Capital’s services, as applicable.
Otherwise we use your Information in the following ways:
For Newsletter Subscribers
We may use our email lists for sending out our newsletter and other Root Capital outbound communications, such as policy changes, or other related news.
In all cases, we use Information provided by you for the purposes you provided the Information. For instance, if you e-mail us with questions, we may use the information in your e-mail to answer the question. Please note that any feedback or comments provided by you on the web site may be generally accessibly by any visitor to the Website. Therefore, please take care when posting feedback or comments to the Website, as you will forfeit the privacy of that information.
User Payment Information
When individuals access the Website or call us by phone in order to make a donation to Root Capital, they must provide payment information (such as credit card number and expiration date). This information is used for one-time and recurring billing purposes according to the type of donation being made and the terms pertaining thereto. Root Capital has partnered with Network for Good to securely process your online credit card payment via networkforgood.org (tax ID 68-0480736). These transactions are subject to Network for Good’s Privacy, Security & Disclosure Statement. For credit card donations received over the phone, Root Capital uses Square, Inc. for secure payment processing.
If we have trouble processing a donation, personal information is used to contact the user. Payment information is stored in encrypted format and is used only to send to our credit card processor for the purposes of collecting donations. We never make this information visible to anyone other than our credit card processor and never communicate it over a non-encrypted connection. The full credit card number is never seen by anyone inside our company, once entered and submitted, except by the credit card processor for the purposes of authorizing, clearing and reversing charges to your credit card.
We store personally identifying information that we collect, and log files to create a profile of our users.
Third-party Access and Use
Occasionally, we hire third-party service providers to help provide or improve the services we offer you. Sometimes it is necessary for these providers to have access to the Information we collect about you. In those cases, we take reasonable steps to ensure that these providers do not use or otherwise disclose any Information we collect about you except for the purpose of fulfilling their service obligations to Root Capital. We may share your Information with third-party service providers in connection with the following:
We may hire third-party service providers to help coordinate volunteer events. We may share information with these third-party service providers in order to facilitate coordination of these events.
We share aggregate information about our users with certain third parties. This information shows user activity as a whole rather than on an individual basis; such aggregate information cannot be used to individually identify you. We use aggregated information we collect about users to continue to improve our service for you.
Due to factors beyond our control, however, we cannot fully ensure that your Information will not be disclosed to third parties under all circumstances. For example, we may be legally obligated to disclose Information to the government or third parties under certain limited circumstances and in other instances, unlawful third parties may circumvent our security measures to improperly/illegally intercept or access your Information.
How You Can Access or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by notifying us through the contact form at the Website. We use this procedure to better safeguard your information. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
Opt-in Policy for Newsletters & Communications
Subscriptions to Root Capital newsletters are optional and Root Capital allows subscribers or other users to subscribe to newsletters at any time. In each newsletter we provide instructions regarding how to opt-out from receiving future newsletter mailings. You can also email us at email@example.com to remove your name from our newsletter subscription data base and ensure that you will cease receiving future newsletters from us.
We may also use our email lists for sending out other Root Capital outbound communications such as policy changes, or membership news.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of Information, we have put in place reasonable physical, electronic, and managerial procedures to safeguard and secure the Information we collect online.
Payment information (such as credit card number and/or social security number) is protected, by using Secure Sockets Layer (SSL) software, which encrypts the aforementioned information when viewed online.
In addition, we limit access to personally identifying information to employees who we believe reasonably need to receive such information to provide our services or in order to do their jobs and take other precautions we deem reasonable to protect the security of users' personally identifying information. We provide continuous training to all employees charged with handling sensitive donor, visitor, subscriber information.
However, users should be aware that we cannot fully guarantee the security of their personally identifying information. As in many computer systems, internet applications and software programs, unauthorized use, failure of hardware or software, etc. may be injuriousness to the confidentiality of users' personally identifying information.
Notification of Changes to Policy
How To Contact Us
130 Bishop Allen Drive, 2nd Floor
Cambridge, MA 02139
Effective Date: March 31, 2015